Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-3 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.
Besenn warrants all products against defects in materials and workmanship under ordinary consumer use for a period of 90 days from the date of original purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions to return the product, Besenn will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.
Besenn shall have no obligation to repair, replace, or refund until the defective product is returned to Besenn. A replacement product assumes the remaining warranty of the original product. When a refund or a store credit is given, the returned product becomes Besenn's property.
The warranty does not entitle you to replacements or refunds for lost or stolen items. General wear and tear, misuse, accidental damage or scratches are not covered under the warranty.
If you placed an order as a guest without creating an account, you will not be able to view the order status on our website. You should have received an order confirmation email after placing the order. Shipping notification emails will be sent out when the shipment is created. If you do not receive a second email with shipping information after 2 business days, please contact us for further assistance.