Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-3 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.
Besenn warrants all products against defects in materials and workmanship under ordinary consumer use for a period of 90 days from the date of original purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions to return the product, Besenn will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.
Besenn shall have no obligation to repair, replace, or refund until the defective product is returned to Besenn. A replacement product assumes the remaining warranty of the original product. When a refund or a store credit is given, the returned product becomes Besenn's property.
The warranty does not entitle you to replacements or refunds for lost or stolen items. General wear and tear, misuse, accidental damage or scratches are not covered under the warranty.
If you placed an order as a guest without creating an account, you will not be able to view the order status on our website. You should have received an order confirmation email after placing the order. Shipping notification emails will be sent out when the shipment is created. If you do not receive a second email with shipping information after 2 business days, please contact us for further assistance.
Yes! Your personal online safety is extremely important to us.
When you make a purchase on our website, your card information is protected by one of the most widely used and trusted security systems on the Internet. Exchange of sensitive personal information is encrypted with a 256-bit SSL certificate.
Card information is not stored on our site for security purposes. Our website is regularly scanned and tested for malware/viruses.
We offer free standard shipping on all U.S orders, no minimum purchase.
Every Orders over $250 will be shipped with 2-day priority shipping.
Orders over $750 will be shipped with overnight services.
We guarantee to ship out within 24 hours after payment confirmation (Monday-Friday)
If there is any unexpected situation (for example, if the order cannot ship out within 24 hours), we will contact you as soon as possible, and follow up closely to ship your order soon.
All products will be tested strictly before shipping. Orders over $300 will be shipped with Insurance and Signature Required Service for security purposes. We do not accept any responsibility for shipments whose status appears to be "Delivered" in the USPS/UPS/FedEx tracking system. The insurance can only be applied to the missing packages whose tracking status appears otherwise.
International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.