Help Center

Returns and exchanges are processed in the order in which they are received. Once we receive your package, it may take 2-3 business days to process. You will receive a shipping confirmation email once your exchange item is shipped out.

Besenn's Jewelry should meet or exceed your expectations. However, if you are not happy with your purchase, we offer the following return policy:

• Return or exchange within 30 days of receiving your package. 
• Send back the items in brand new condition with the original packaging.
• Items that have been worn, damaged, and/or altered will not be refunded nor exchanged.
• For qualifying orders, return shipping is free within the United States when you use the prepaid return shipping label generated at https://besenn.myreturnscenter.com/

To cancel an order placed on a weekday between 9:00 AM to 5:00 PM, please email orders@besenn.com with your order number.

If your order was placed after hours, you can simply reply to your order confirmation email with a message stating that you would like to cancel the order. 

Yes, we offer 90 Day Limited Warranty.

Besenn warrants all products against defects in materials and workmanship under ordinary consumer use for a period of 90 days from the date of original purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions to return the product, Besenn will, at its option, to the extent permitted by law, either (i) repair, (ii) replace with the same or similar product in new or similar condition, or (iii) issue a store credit or refund for the purchase price of the product.

Besenn shall have no obligation to repair, replace, or refund until the defective product is returned to Besenn. A replacement product assumes the remaining warranty of the original product. When a refund or a store credit is given, the returned product becomes Besenn's property.

The warranty does not entitle you to replacements or refunds for lost or stolen items. General wear and tear, misuse, accidental damage or scratches are not covered under the warranty.

You will be notified of your order status via email. You can also check the status of your order under 

"https://besenn.aftership.com/"

If you placed an order as a guest without creating an account, you will not be able to view the order status on our website. You should have received an order confirmation email after placing the order. Shipping notification emails will be sent out when the shipment is created. If you do not receive a second email with shipping information after 2 business days, please contact us for further assistance.